Returns Policy


Delivery time 1 to 2 working days depending on the day of the week that has made the purchase and the geographical area of ​​destination, as only deliveries are made Monday through Friday. All our items are shipped by express courier 19 / 24h. as a rule and within the Peninsula.

Shipments to the islands (Balearic and Canary Islands), Ceuta and Melilla will be delivered in 72 hours. and the price of shipping should be consulted in or on our phone 958 609 453 to report the exact shipping value to your location and depending on the weight and volume of the package as well as maritime shipping option or air. When making the formalization of the purchase in your cart will appear as STORE PICKUP, you should then contact.

Items that are on order or not there at that time in stock, we will have them available from 3 to 7 days, and also once we have them in our store will be enciados customer in the normal time limits established 19 / 24h, Peninsular or 48 / 72h. Islands.

Orders are prepared at the time the payment has been confirmed and at the following times:

Monday to Friday from 9:00 to 15:00 h. Orders received outside these hours will be prepared the next business day. No deliveries on Saturdays, Sundays or holidays are made.

Shipping costs
Products purchased will be delivered to the address specified in the order.

Purchase invoices will be sent to the email address specified by the customer in registering on the online store and may also be consulted in the registration account created by the online store customer

On Saturdays, Sundays and holidays there will be no way out and delivery orders.

Delivery is promptly carried out under the responsibility of the carrier.

An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the receipt of delivery. The client must check the condition of the goods upon receipt and indicate any anomalies on the delivery receipt of delivery.

Reclamanación of undelivered orders
The customer can contact via phone (+34) 958 609 453, by the contact form or by mail: to check the cause of the delay. contact the customer in order to explain what happened and come to an agreement on what happened.

Ultimately that not have availability of good contract, the customer will be informed of the lack of availability and the shortest possible period of receive the sums paid.

Return policy
The customer shall have a period of 10 calendar days from the date of receipt to return the same stating the reason and assuming the costs of returning by the customer. for reasons of liability and guarantee to its customers, does not provide for a repayment period of higher instruments as detailed as the instrument, should undergo more extensive testing manipulations and in time, this instrument would have a temporary wear of continuous use so that the same could not be put back on sale to offer it to other new customers as brand new instrument.

If returned, the client must send the product in its original condition as received, without marks misuse, undamaged, clean (no pen marks without signaling stickers in it, beyond its original shipping .. .etc.), in its original packaging, accessories and proof of purchase. any item not arrive in perfect condition and packaged in excellent condition shall not be paid.


the following exceptions (among others) are set out in the exercise of the right of withdrawal and are expressly contained in the law on consumers and users, which are:

to. cosmetic damage caused by normal wear of the instrument.

b. Defects and damages due to bad, negligent use and care of the instrument.

c. Injury or damage caused by disassembly, repair, alteration or modifications made without prior authorization from the manufacturer or by a person not excluded autorizada.Asimismo modifications or customization of the instrument.

d. Damage or defects caused by misuse, abuse, neglect, alteration or accident regardless of how caused.

and. Damage or defects caused by the spillage of food or liquid, corrosion, and mold.

F. Scratches or damage to the instrument surfaces and other externally exposed parts caused by normal use thereof by the user. Wear phenomena instruments are not covered; in all metal instruments zinc corrosion and lacquer damage it occurs if proper care is not to remove saliva and sweat. While we are complacent, neither we nor the manufacturer will respond by insufficient maintenance.

g. Instrument breakage due to improper use.

h. Defects or damage caused by force majeure or fortuitous.

i. The supply of sealed goods which are not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery.

j. The supply of consumables and some accessories.

To exercise their right of withdrawal, the consumer and / or user has a period of 10 calendar days, for it shall complete the form established for this purpose in the "My Account" or perform other unequivocal statement setting out his decision to withdraw the sales contract.

Either by one means or another, your communication must contain the following information:

Their identification data: full name and address

Order number on the invoice has been sent to you along with the purchased goods

Description of the acquired

His willingness to withdraw from the contract of sale and reason.

Date of communication

If you send your request by non-electronic means (eg mail) it will come signed.

From the date of purchase, the consumer and / or user has a period of 10 calendar days to return in perfect condition the property acquired together with a copy of the purchase invoice. shall promptly notify the customer by mail the receipt of such a withdrawal, with shipping instructions by the customer. Once received the product in our store, deliver without undue delay a voucher redeemable for other items with the product value returned by the customer as long as the instrument arrives in the conditions to proceed to such return.